Returns

Terms & Conditions

Prices and payment

Each item is listed with a price including VAT. In the shopping cart, you can see the total price including all fees, VAT, shipping and payment.

Payment terms are specified in the shopping cart depending on the selected payment method. Free shipping is always included.

Deliveries

We always apply free shipping, even internationally. That you receive your item as soon as possible is of the utmost importance to us. The delivery time is between 1-3 days. If an item has a different delivery time, you will receive information about this immediately after your purchase.

Right of withdrawal

Your right of withdrawal (the withdrawal period) is valid for 14 days. Your message to us must clearly state that you regret it. The cancellation period begins on the day you received the item. If the agreement concerns a custom-made item - or an item that has been given a clear personal touch, the cancellation period begins on the day we provide information about the item and the buyer accepts it.

When you have exercised your right of withdrawal:

You are obliged to keep the item in the same good condition as when you received it. You may not use it, but of course carefully examine it.

Warranties and service

All jewelry is made with great care and the stones and metal parts, which are nickel-free and allergy tested, are carefully selected to maintain high quality. If, after all, the jewelry does not meet your expectations or breaks, you are very welcome to contact us and we will resolve this quickly.

Returns

Returns are at your own expense, except if the product is defective or if we have packed it incorrectly. Returns must be sent as a letter or package, not cash on delivery. In the case of exchanges, we pay the new shipping from us to you.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.